Question Time AU

Bill Debate · Second Reading

Telecommunications Amendment (Enhancing Consumer Safeguards) Bill 2025; Second Reading

House of Representatives · Thursday 28 August 2025

Continued from Thursday 27 March 2025.

Official Hansard for this day (APH) · Read this debate on OpenAustralia

At a glance

The Minister for Communications introduced legislation to strengthen consumer protections in the telecommunications sector. The bill aims to increase penalties for misconduct, streamline enforcement processes, and improve market visibility through a new registration scheme. It addresses issues such as misleading representations and unconscionable conduct by providers. The debate concluded with the motion being adjourned.

Outcome

The debate was adjourned.

Summary in reported speech - not a transcript. AI-generated, so check the official record before quoting.

How the debate unfolded

Continued the debate

Wells argued that connectivity is a necessity for work, education, and safety, requiring robust safeguards against provider mistreatment. Wells highlighted recent court rulings against Telstra and Optus for misleading or unconscionable conduct as evidence of the need for reform. The bill proposes raising maximum fines from $250,000 to $10 million, or up to 30 per cent of turnover in serious cases. It also removes the two-step enforcement process, allowing the Australian Communications and Media Authority to act directly on code breaches. Additionally, it establishes a registration scheme for carriage service providers to ensure market transparency and accountability.

Government response

Wells stated that the government is committed to ensuring no Australian is left behind in the digital age. Wells emphasized that the reforms align telecommunications penalties with those in banking and energy sectors to deter misconduct. The Minister noted that the bill was developed in consultation with industry bodies, regulators, and consumer advocates. Wells commended the legislation for creating a modern compliance framework that protects consumers and builds trust in the industry.