Opened the debate
Wilkie argued that the government had failed to enact significant legislative reform following the royal commission into robodebt, despite acknowledging some progress in cultural change within Services Australia. Wilkie stated that the bill aimed to remedy this by implementing recommendation 10.1, which requires policies to be designed with an emphasis on the people they serve. Wilkie highlighted new duties for the secretary to avoid stigmatising language, ensure sensitive engagement, and explain processes in plain language. Wilkie noted that the bill included guidelines for automation, requiring human review for decisions likely to cause distress and flagging computer-generated decisions to recipients. Wilkie also pointed to changes in debt waiver provisions for administrative errors or domestic violence cases and the reinstatement of a six-year limit on debt recovery.